Constant Contact Reviews
Constant Contact has an overall rating of 4.0 based on 21 reviews. Customer feedback on Constant Contact is mixed: Constant Contact reviewers highlight positive aspects like user-friendly interface, excellent customer support, robust email marketing features, customizable templates, which strongly appeal to small to medium-sized businesses, non-profits, marketers looking for straightforward email solutions. However, Constant Contact is often criticized for its higher pricing compared to competitors, limited automation options, occasional deliverability issues, lack of advanced analytics.
21 reviews
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How would you rate Constant Contact?
All Constant Contact Reviews (21)
Annetta.fitzhenry
June 01, 2026
"Ridiculously Easy Contact Cleanup"
I’m telling you, this made cleaning up my contacts about as easy as it can possibly get. Everything stays organized, the list looks cleaner, and I’m 100% convinced it saved me from a ton of annoying manual sorting.
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Christina_babin04
May 22, 2026
"Worth it for my needs"
I’ve tried a few tools like this before, and this one feels like a good fit for my small list. The price seems fair, and I actually end up using most of the features instead of paying for a bunch of extras I don’t need. It’s not the absolute cheapest option I’ve used, but so far it feels worth it.
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hello_virginia198
May 08, 2026
"It works okay for the most part..."
It works okay for the most part, but the automations feel kinda limited. I was hoping for a bit more flexibility, so it's fine, just not as useful as I expected tbh.
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PIDRO
May 05, 2026
"Campaign setup is fine, but it made me work for it"
Setting up a campaign was mostly okay, but a few things felt more hidden than they needed to be. I had to poke around and click through random spots before finding what I wanted, which got annoying fast. The templates are decent though, actually, I’ll give them credit for that. Editing can lag a bit sometimes, but it’s not a dealbreaker. Overall, it gets the job done, I just wish the whole process felt smoother and less like a little scavenger hunt.
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vernon_Deleon96
April 30, 2026
"I used Constant Contact for a small..."
I used Constant Contact for a small workshop we were putting together, and for that kind of event it worked really well. Having the invites, reminders, and sign-ups all in one place made things a lot less stressful. I’m not sure we’d need something this robust for every little gathering, but for keeping track of attendees and avoiding a bunch of follow-up emails, it definitely helped
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charlespowell7784
April 29, 2026
"Compared to other email tools I’ve used..."
Compared to other email tools I’ve used, this one has been reliable. Most of my emails land where they’re supposed to, though a few did end up in spam. Overall, it’s been fine for everyday use.
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CarlaZoellner_83
April 23, 2026
"Landing pages still feel clunky"
I ran into the same frustration again with the landing pages. The signup forms were a pain to edit, and it started to feel like one of those little issues that keeps slowing me down every time I try to make a simple update.
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Earlene_sutherland02
April 15, 2026
"Setting up segments was easy, and..."
Setting up segments was easy, and it made a big difference. After maybe 10 or 15 minutes of playing around with it, I had my lists organized in a way that made the emails feel a lot more personal instead of one-size-fits-all.
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beverlyvichidvongsa4078
April 04, 2026
"Good for simple store emails, but not perfect"
I use Constant Contact for my small online shop, and overall it is fine for what I need. The email templates are easy to work with, and I like being able to send promos to past customers without spending a lot of time setting everything up.
The ecommerce tools do feel a little limited at times though. Product blocks and automations work, but they are not always as smooth as I hoped they would be. The reporting is useful enough, just kind of basic. It is not bad, but it is not amazing either, so 3 stars feels fair.
The ecommerce tools do feel a little limited at times though. Product blocks and automations work, but they are not always as smooth as I hoped they would be. The reporting is useful enough, just kind of basic. It is not bad, but it is not amazing either, so 3 stars feels fair.
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james-Dunham
March 13, 2026
"Good templates that are easy to tweak"
In my experience, Constant Contact’s email templates are solid. Most of them look clean right away, and I didn’t have to spend much time making edits. A few of the designs felt kind of similar, and I did have to adjust some mobile layouts, but overall they saved me time and worked well for our newsletters.
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James_cropp00
March 05, 2026
"The training did help, to be fair"
The training videos were actually helpful, so I don’t want to make it sound like the whole thing was bad. But the setup and onboarding still felt kind of messy and confusing at times. Maybe I missed something, but it didn’t feel as clear as it should have.
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Hugo_hornbeck88
February 13, 2026
"I had a small problem where my email..."
I had a small problem where my email list wasn’t loading properly, and I couldn’t tell if it was something I did or just a weird glitch on the site.
I reached out to Constant Contact support and they got back to me faster than I expected. I don’t have the full picture of what was actually wrong, but the person helping me was clear, patient, and didn’t make me feel silly for asking basic questions.
They ended up fixing it while I was still on chat, which saved me a bunch of time. Based on that experience, I was really happy with the support I got...
I reached out to Constant Contact support and they got back to me faster than I expected. I don’t have the full picture of what was actually wrong, but the person helping me was clear, patient, and didn’t make me feel silly for asking basic questions.
They ended up fixing it while I was still on chat, which saved me a bunch of time. Based on that experience, I was really happy with the support I got...
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DianeCarey
January 30, 2026
"I’ve been using Constant Contact for emails at..."
I’ve been using Constant Contact for emails at work, mostly in between a bunch of other random tasks, and it’s been easy to figure out. I’m definitely not someone who spends all day building email campaigns, so I appreciated that the templates were simple to edit and didn’t make me feel like I needed a tutorial open the whole time. Managing contacts has also been straightforward, which is nice because our list is kind of a mix of old leads, current customers, and people we’ve met at events. A few of the menus can feel a little slow here and there, especially when I’m trying to get something done quickly before a meeting, but overall it’s been solid and easy to use
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hello_michael444
January 21, 2026
"Canceling was easy"
Billing felt fair to me, and when I needed to cancel it was easy enough. No big hassle or weird runaround, which I appreciated.
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JaimeHolman_41
January 18, 2026
"Account stuff went smoothly overall"
I had a login issue when trying to manage my account, but support got it sorted out for me. Nothing too dramatic, and once they fixed it, everything was mostly fine... just one of those little hiccups you deal with sometimes.
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andrea2005
January 05, 2026
"Good integrations, just a little slow sometimes"
Overall, it’s been solid for us. It connects with Shopify and Gmail without much hassle, and setup was easy, which is rare because tools like this usually make everything more complicated than it needs to be. My only real gripe is that some syncs can be a bit slow here and there, but that’s kind of how all these platforms are anyway
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elaine1982
January 01, 2026
"Works whenever I need it"
It just loads fast every time I log in, which is kind of all I want. I don’t really think about it much, click, it opens, I get what I need done. No waiting around, no weird issues so far.
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Colleen.anderson
December 31, 2025
"I mostly use Constant Contact for the..."
I mostly use Constant Contact for the reporting, and it does what I need. Opens, clicks, bounces, and the basic campaign results are all easy enough to find, which I appreciate because I’m kind of tired of having to chase down simple info in yet another platform. It’s nice being able to compare emails without clicking around forever. The reports can be a little slow to load sometimes, and they feel a bit basic if you’re looking for deeper insights, but for my small business it gets the job done. Overall, I’m happy with it
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doris.Lowell
December 29, 2025
"Seems solid on security, right?"
I felt safe using it, and the compliance info was actually easy to understand, which I appreciated. It seems like they’ve got the security side handled well, doesn’t it?
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Constant Contact Q&A
Good afternoon, our company sends out a news letter to our 500 some odd clients maybe 2-3 times a year. how much a charge would this be if we have your company do it for us, considering if we keep doing it, the service we (or anybody) use will think its spam.? thank you, tracy
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I got an unsolicited call from someone at constant contact. they want me to be in front of a computer when they call back so they can update my information with yahoo and google. is this for real?
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Good afternoon, our company sends out a news letter to our 500 some odd clients maybe 2-3 times a year. how much a charge would this be if we have your company do it for us, considering if we keep doing it, the service we (or anybody) use will think its spam..? thank you, tracy
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Why are your reviews so bad?
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I am going to be doing a trade show and wanted a way to capture contact information from my booth visitors. is there a way for constant contact to have visitors fill out a short form (name, email, phone - and - identify their interest in one or more of the products i sell - and then automatically email them a specific pdf or link to a video that corresponds to the item or items they showed interest in?
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